"Their customer support is the *best* customer support I have ever experienced in the software industry.”

Luke Thelen

Hiner & Partners, Inc.

"Their customer support is second to none and the team is always available when needed."

Justin D.

AMG Research

"The Sawtooth Software support is world class. It consists of a vibrant online forum and a generous and friendly help desk."

Paul Moon Consulting

US Office

10:00 AM – 7:30 PM ET, Mon – Fri

+1 801 477 4700


UK Office

9:00 AM – 5:00 PM UTC, Mon – Fri

+44 161 768 5267


SKIM (Support Partner)

9:00 AM to 5:30 PM CET, Mon – Fri

+31 10 282 3500

software@skimgroup.com, www.skimgroup.com

Search Site

Lighthouse Studio software on laptop

View and download versions of our desktop software

Access user manuals for all of our software solutions

Get ahead of the game. Attend our choice analytics related webinars

Read hundreds of quality, vetted papers on choice analytics

Check common software related questions and errors.

View and search helpful posts from the Sawtooth Software community

Quick Links

Don’t want to program your survey yourself? Let us do it for you!
Learn about consulting

Unparalleled support

Sawtooth Software, Inc. is considered the leading software development/training firm in the field of conjoint and choice analytics. Our support team is no different. Our team goes through extensive training so we can provide you with the best support for our software as well as conjoint and research principles.

We understand that starting your very first (or 100th!) conjoint project can come with a host of questions or critical decisions. Your questions may range from which methodology to use to how to modify a question. Our support team can give you tips on implementing advanced designs, built-in display improvements, survey construction, analysis, and reporting available in the software. We do not program the survey for you (check out our paid consulting team for that!) but we can certainly act as a guide as you navigate our software and the exciting world of conjoint analysis and MaxDiff.

Christina Miller
Brian McEwan
Dean Tindall
Derrick Hyde
Cameron Halversen
Derek Wilcox